Customer Support

How to Order

By Internet.

Simply add items to your Shopping Cart and click on the Checkout button.
We also accept your order by e-mail, but it's much faster to order on our online store.


Shipping and Handling

We ship about 100 countries, outside of Japan.

We do not ship to Europe.

here is merely a standard guide.


For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
Please note that delivery times go into effect the business day after you place an order.
All officially recognized Japanese national holidays are not considered business days and will therefore increase delivery times.

Destination Delivery Times (Rough Estimate)
United States 6-17 business days (4-8 days Express Delivery)
Canada 6-17 business days (4-8 days Express Delivery)
United Kingdom 7-12 business days (5-9 days Express Delivery)
Mexico 5-9 business days
Central America and the Caribbean 5-9 business days
South America 5-9 business days
Asia-Pacific Countries 6-10 business days
South Asia 5-9 business days
Africa and Middle East 5-9 business days
Iceland 6-11 business days
Russian Federation 8-18 business days
Australia 6-10 business days

You can track the progress of your international package(s) here.
https://trackings.post.japanpost.jp/services/srv/sequenceNoSearch/?requestNo=&count=&moveIndividual.x=136&moveIndividual.y=30&moveIndividual=Tracking+by+serial+number&locale=en

For more detils, please check the link below:
Link to Overseas Post Offices
https://www.post.japanpost.jp/int/ems/delivery/link_en.html
※Click the link to show the website of post office in respective countries

Please note that we charge 20% of the shipping cost as handling fee.


Payment Options

TWE ACCEPT THE FOLLOWING PAYMENT METHODS.

  • Visa
  • MasterCard
  • American Express
  • JCB
  • PayPal

Available options will be presented at checkout.


Orders are subject to verification and acceptance before shipping.

Credit cards will be charged when the items have shipped.
Your country's currency-to-yen exchange rate will be depends on settlement date, and it's depends on credit card company.


Shipping Options and Shipping Cost

We use Express Mail Service(EMS) provided by Japan Post Co., Ltd.

International shipping cost is calculated based on a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country.
Pricing will be provided at checkout.


Returns and Exchanges

If for any reason you are not satisfied with your purchase, please contact us at online-global@marks.jp and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.

Refund amounts for returned items will be credited to you.
The currency may not be the same exchange rate as your original order.
And please note that you will be responsible for shipping costs.

To exchange your item for the same item in a different size or color, first follow the return instructions above and then place your new order online.


Contact us

For questions about orders, please include your order number.

Inquiry form

http://www.online-marks.tokyo/contacts

By E-mail

online-global@marks.jp

By Mail

MARK'S EC division
Hagitou bldg. 4F 1-4-24 Taishido, Setagaya-ku
Tokyo 154-0004 JAPAN


Customs and Import Duty.

We don't charge you Japanese sales tax.
You need to pay for customs and import duties, if requested by import custom clearance.