Customer Support

How to Order

By Internet.

Simply add items to your Shopping Cart and click on the Checkout button.


Shipping and Handling

We ship to about 100 countries, outside of Japan.

Some items cannot be shipped to Europe.
If the corresponding item is added to the shopping cart, your order cannot be completed.
For orders to be sent to Europe, please check the below online stores:
MARK'S Inc.(French website)
MARK'STYLE TOKYO(French website)

Here is merely a standard guide.

For information on delivery times, please refer to the table below. Pricing will be provided at checkout.
Please note that delivery times go into effect on the business day after you place an order.
All officially recognized Japanese national holidays are not considered business days and will therefore increase delivery times.

Destination Delivery Times (Rough Estimate)
United States 6-17 business days (4-8 days Express Delivery)
Canada 6-17 business days (4-8 days Express Delivery)
United Kingdom 7-12 business days (5-9 days Express Delivery)
Mexico 5-9 business days
Central America and the Caribbean 5-9 business days
South America 5-9 business days
Asia-Pacific Countries 6-10 business days
South Asia 5-9 business days
Africa and Middle East 5-9 business days
Iceland 6-11 business days
Russian Federation 8-18 business days
Australia 6-10 business days

You can track the progress of your international package(s) here.
https://trackings.post.japanpost.jp/services/srv/sequenceNoSearch/?requestNo=&count=&moveIndividual.x=136&moveIndividual.y=30&moveIndividual=Tracking+by+serial+number&locale=en

For more detils, please check the link below:
Link to Overseas Post Offices
https://www.post.japanpost.jp/int/ems/delivery/link_en.html
※Click the link to show the website of post office in respective countries

Please note that we charge 20% of the shipping cost as handling fee.


Payment Options

WE ACCEPT THE FOLLOWING PAYMENT METHODS.

  • Visa
  • MasterCard
  • American Express
  • JCB
  • PayPal

Available options will be presented at checkout.


Orders are subject to verification and acceptance before shipping.

Credit cards will be charged when the items have been shipped.
Your country's currency-to-yen exchange rate will depend on your credit card's settlement date.


Shipping Options and Shipping Cost

We use Express Mail Service(EMS) provided by Japan Post Co., Ltd.

International shipping cost is calculated based on a number of factors, including the number of items you purchase, the weight of the items, and the destination country.
Pricing will be provided at checkout.


Returns

If for any reason you are not satisfied with your purchase, please contact online-global@marks.jp within 10 days after the arrival of your order.
Then, we will provide you with further instructions on the amount you will be refunded.
Please be noted that the currency may not be the same exchange rate as your original order.

We will not be able to accept any returns due to customers' personal preference.


Contact us

For questions about orders, please include your order number.

Inquiry form

http://www.online-marks.tokyo/contacts

By E-mail

online-global@marks.jp

By Mail

MARK'S EC division
Hagitou bldg. 4F 1-4-24 Taishido, Setagaya-ku
Tokyo 154-0004 JAPAN


Customs and Import Duty.

We don't charge you Japanese sales tax.
Please be noted that you may need to pay for customs and import duties, if requested by import custom clearance.